Returns & Refunds policy
At Ruhi Jewels, we strive to provide our customers with high-quality, ethically sourced lab-grown diamond jewelry. Your satisfaction is important to us, and we want you to feel confident in your purchase. Please read our Returns & Refunds Policy carefully to understand your options should you wish to return or exchange your jewelry.
1. Return Eligibility
We accept returns for most items within 7 days from the date of delivery. To be eligible for a return, the following conditions must be met:
The jewelry must be unworn and in new condition.
The jewelry must be returned with its original packaging, including any certificates of authenticity, warranties, and documentation that were included with the order.
Custom-made, personalized, or engraved items are non-returnable unless the product has a manufacturing defect or is incorrect due to our error.
Items returned must not show signs of damage, wear, or alterations.
2. How to Initiate a Return
To initiate a return, please follow these steps:
Contact our Customer Service Team at ruhijewels07@gmail.com or +91 7984448791 within 7 days of receiving your order.
Provide your order number and the reason for your return.
Our team will review your request and, if eligible, provide you with a Return Authorization and instructions on how to send the jewelry back to us.
3. Return Shipping
Domestic Returns: We offer free return shipping for domestic orders.
International Returns: Customers are responsible for the cost of return shipping on international orders, unless the item is defective or incorrect due to our mistake.
We recommend using a trackable shipping service or shipping insurance for your return to ensure it is safely delivered to us. Ruhi Jewels is not responsible for items lost or damaged during return shipping.
4. Refunds
Once your return is received and inspected, we will notify you via email. If your return is approved, we will issue a refund to the original payment method within 3-5 business days. Please note that:
Shipping fees are non-refundable unless the return is due to our error or a defective item.
If your return does not meet the eligibility criteria, we will notify you and may offer an exchange or store credit.
5. Exchanges
If you would like to exchange your purchase for a different product, please contact our customer service team to initiate an exchange. Exchanges are subject to availability and must comply with the same eligibility criteria as returns.
If the exchange is for a higher-priced item, you will be required to pay the price difference.
If the exchange is for a lower-priced item, we will issue a refund for the price difference once the return is processed.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, we sincerely apologize for the inconvenience. Please contact us immediately at ruhijewels07@gmail.com or +91 7984448791 within 7 days of receiving your order. We will:
Arrange for a free return shipping label.
Offer a refund or exchange depending on your preference.
7. Custom & Personalized Orders
Custom or personalized jewelry (including engraved pieces or custom-designed jewelry) is non-returnable unless there is a manufacturing defect or error on our part. We encourage you to carefully review all details of custom orders before finalizing your purchase.
8. Refunds to Credit Cards
Refunds to credit cards may take several business days to appear on your account, depending on your bank or credit card provider’s policies. Please note that Ruhi Jewels cannot control the timing of these transactions once the refund has been issued.
9. Cancellations
Orders can be canceled within 24 hours of purchase, provided they have not yet been processed or shipped. To cancel your order, please contact us immediately at ruhijewels07@gmail.com or +91 7984448791. After the 24-hour period, we cannot guarantee that cancellations will be processed.
10. Customer Support
If you have any questions or need assistance with a return, exchange, or refund, please reach out to our Customer Support Team:
Email: ruhijewels07@gmail.com
Phone: +91 7984448791
Business Hours: 9:00 AM to 6:00 PM
Thank you for choosing Ruhi Jewels! We are committed to providing you with high-quality, ethically sourced lab-grown diamonds and excellent customer service. Should you have any further questions regarding our Returns & Refunds Policy, please don't hesitate to get in touch with us.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail ruhijewels07@gmail.com